about us

ABOUT US

 

Customer Frontline Solutions, Inc. (formerly Outsourced Telleserve Corporation) started operations in January 2008 after Meralco decided to fully outsource its tellering function to Bayad Center in 2007, our parent company, then eventually created  then Outsourced Telleserve Corporation as a separate company to focus on providing outsourced tellering services to both our parent companies, MERALCO and BAYAD CENTER.  

 

With Customer Frontline Solutions handling this outsourced function,

customer service significantly improved
clients were very satisfied as they gave high performance ratings to CFS
clients experienced significant savings
avoided what would otherwise have been huge operating costs
and mitigated legal risks in its operations.

 

In short, outsourcing to Customer Frontline Solutions resulted in increased profits for its clients.

 

From 2008 to 2010, Customer Frontline Solutions’ mandate was to serve both our parent companies – MERALCO and BAYAD CENTER.

In 2011, under the new Meralco Management led by Mr. Manuel V. Pangilinan, all the subsidiaries of MERALCO were asked to expand and serve the MVP Group of Companies and other companies as well, given our successful track record with our parent companies.

 

Tellering used to be thought of as a core business function. 

However, with this very successful endeavor, tellering or cashiering and customer service, in general,

have been proven to be functions that may be fully outsourced.  The key is finding the right partner.

Tapping Customer Frontline Solutions, the pioneer in customer service outsourcing, can be a real source of competitive advantage for MERALCO and BAYAD CENTER and now, your company.  Like MERALCO and BAYAD CENTER, you too may enjoy all these benefits as you grow your business further.  With Customer Frontline Solutions, you can be assured of service you can trust.